Retention policy
Vector Route Systems Limited · Version 1.0 · 1 November 2026
This policy sets out how long Vector Route Systems Limited keeps personal information. It should be read with our privacy policy.
1. How long we keep it
| Information | Kept for |
|---|---|
| Account and contact details | While your account is open, then up to 12 months |
| Billing and accounting records | 6 years after the end of the financial year |
| Call transcripts and recording links | 30 days after the call |
| Support messages | 2 years after the issue is closed |
| Enquiries that do not become customers | 12 months |
| Marketing opt-out record | For as long as needed to respect your request |
When a retention period ends, we delete the information from our systems. Where the law requires us to keep records, such as accounting records, we keep them for the period the law requires.
2. Call transcripts and recording links
We delete call transcripts and recording links from our own systems 30 days after the call. Our voice AI provider keeps its own copy of call data for up to 1 year after the call, after which it is deleted.
3. Deletion requests
If you ask us to delete your information, we will delete it from our systems. For call data, we will also ask our voice AI provider to delete the specific calls concerned from its systems. To make a request, email privacy@vectorroutesystems.co.uk. We reply within one month.
4. Changes
We will update this policy when our practices change and show the date at the top.