Question 1

What is Vector Route Systems?

Accepted Answer

A dispatch platform for transport and logistics businesses. It runs like an operations desk on your side: one live view of jobs, drivers, vehicles and customers, with AI-powered calls that collect driver ETAs and check-ins so your team stops chasing.

Question 2

Who is it built for?

Accepted Answer

Haulage companies, transport companies, logistics providers, courier and delivery businesses, fleet operators, warehouse operations, construction logistics and distribution companies, of any size.

Question 3

Is this an AI product?

Accepted Answer

AI-powered driver calls are our headline feature, but they sit inside a complete dispatch platform covering jobs, drivers, vehicles, customers, issues and proof of delivery. The AI collects updates. Your people make the decisions.

Question 4

How do the automated driver calls work?

Accepted Answer

A dispatcher triggers a call from a job, the driver is phoned, gives their ETA or status, and the result is recorded against that job. Calls only happen when a dispatcher starts them, and a call result never closes a job on its own.

Question 5

Can we import our existing data?

Accepted Answer

Yes. CSV and Excel import is supported, with column mapping, a preview before anything is committed, flagging of ambiguous dates and automatic duplicate detection.

Question 6

Do drivers need to download an app?

Accepted Answer

No. Drivers are contacted by phone call, so there's nothing for them to download or log into.

Question 7

Is the platform secure?

Accepted Answer

Each company has its own isolated workspace with secure authentication. Role-based permissions and audit logging are on our roadmap.

Question 8

How much does it cost?

Accepted Answer

Plans start at £99/month and include unlimited drivers, vehicles and dispatches on every tier, differing by the number of AI call minutes included. See the pricing page for full details.

Question 9

What happens if we use all our included call minutes?

Accepted Answer

You can top up with additional call minutes at any time. Purchased top-up minutes do not expire while your account is open.

Question 10

Is there a free trial?

Accepted Answer

Yes. Start a free trial to try the platform on your own operation before subscribing.

Question 11

What's on the roadmap?

Accepted Answer

Route optimisation, customer notifications, a customer portal, a driver mobile app, API integrations, warehouse management and more. See the full roadmap page for details.

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