Question 1

What is Vector Route Systems?

Accepted Answer

A logistics operations platform that centralises dispatch management, driver management, vehicle management and automated driver calls for transport and logistics businesses.

Question 2

Who is it built for?

Accepted Answer

Haulage companies, transport companies, logistics providers, courier and delivery businesses, fleet operators, warehouse operations, construction logistics and distribution companies, of any size.

Question 3

Is this an AI product?

Accepted Answer

It's an operations platform. AI-powered phone calls are used inside it to collect driver ETA and check-in updates, but the platform itself covers dispatch, drivers, vehicles and workflow, not just calling drivers.

Question 4

How do the automated driver calls work?

Accepted Answer

A dispatcher triggers a call from a dispatch, the driver is contacted by phone, gives their ETA or status, and the result is recorded straight against that dispatch.

Question 5

Can we import our existing data?

Accepted Answer

Yes. CSV and Excel import is supported, with column mapping, a preview before anything is committed, and automatic duplicate detection.

Question 6

Do drivers need to download an app?

Accepted Answer

No. Drivers are contacted by phone call, so there's nothing for them to download or log into.

Question 7

Is the platform secure?

Accepted Answer

Yes. It's built as a multi-tenant cloud platform with secure authentication, role-based permissions and full audit logging.

Question 8

How much does it cost?

Accepted Answer

Plans start at £99/month and include unlimited drivers, vehicles and dispatches on every tier, differing by the number of AI call minutes included. See the pricing page for full details.

Question 9

What happens if we use all our included call minutes?

Accepted Answer

You can top up with additional call minutes at any time. Purchased top-up minutes never expire.

Question 10

Is there a free trial?

Accepted Answer

Yes. Start a free trial to try the platform on your own operation before subscribing.

Question 11

What's on the roadmap?

Accepted Answer

Route optimisation, customer notifications, a customer portal, a driver mobile app, proof of delivery, warehouse management and more. See the full roadmap page for details.

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